Chatbots & AI

AI in customer support in 2026, without the hype: five visible trends, real capability versus marketing, and what to buy, pilot, or just watch.

Chatbot handoffs are where bot projects are won or lost. The 7 escalation triggers, three worked workflows, the context packet, and handoff metrics.

A chatbot is only as good as the content it learns from. A 7-step tutorial: clean your help center, set bot boundaries, test, and launch safely.

AI chatbots and rule-based bots solve different problems. A practical comparison with a decision framework and the hybrid approach most teams use.